“Monarch Pools & Spas Management Team,
I wanted to take the time to truly thank Chris, the parts manager from Monarch Pools & Spas. First, let me start by saying that I purchased a house in June and found a local pool store where I went the first few days, but didn’t feel I was getting the answers I wanted, and was seeming to spend quite a bit on things. I researched online and found Monarch Pools & Spas not too far, so decided to bring a pool sample and check it out. WOW, is all I have to say. The difference in the water sample report and advanced system they use, vs. the other pool store which simply dipped the cheap sticks in my sample. In addition to the products, and offerings, basically a true professional company and location with everything a pool person could ever need.
The real differentiator for me, and I will ever go anywhere else, is the staff, especially Chris. As a new pool owner, who has never had a pool, and knew nothing before having it opened up, I have basically been like a sponge and every trip into Monarch Pools & Spas (which is several times a week as I learn things from Chris) has been a great shopping experience. He has been a mentor, a friend and a true example to what has been so far lost in this country, CUSTOMER SERVICE. He guided me through the entire process, and what I would need, and how to do everything to replace the sand in my filter, while a labor intensive project, I got it done in a few hours, and notice a significant difference. I also had to cut pipe, and do several other things to complete the project, and if it wasn’t for Chris, I would not have even attempted, forget about completing it, and successfully.
While the internet can be helpful, you don’t truly know what information you are reading is accurate. Chris and the other staff member of Monarch Pools & Spas have all been a true blessing to work with. I highly endorse and recommend Monarch Pools & Spas and owe a great big thank you to Chris for all his help, answers and guidance in just the three weeks I have had a pool, which gets used every day now thanks to him and the Monarch Pools & Spas team.
They say Nordstrom’s is the lead in customer service for retail box stores, especially in the shoe department. They say the Waldorf Astoria empowers its employees to do whatever it takes to satisfy a customer. I say, “Monarch Pools & Spas is the only pool place you should use if you live anywhere in NJ, isn’t worth the drive!”
Thank you again Chris and Monarch staff for everything!”